Protecting our customers

At Rogers, we strive to ensure the proper collection, use, and disclosure of information, as well as fostering a culture that values privacy and security through awareness and guidance to all of our teams.

How Rogers manages your data

At Rogers, we are committed to protecting your personal information, and we understand you may have questions about this. We know it’s a big responsibility, and it’s important that you are comfortable, and confident, about why certain information is required, and how we protect it.

How Rogers keeps customers safe

At Rogers, we are committed to protecting the privacy of our customers’ personal information. We take all reasonable steps to ensure that this information is safe and secure. We invite you to review the privacy policy and guidelines that we established to govern our privacy and data handling practices.

How we manage your privacy

At Rogers, we are committed to protecting the privacy of your personal information. It is important that you understand what information we have about you, why we have this information, where we obtain your information, what we do with it, and how we safeguarded it.

Rogers’ annual Transparency Report

At Rogers, we deal with sensitive customer data every day and we do our utmost to protect this information. Since 2013, Rogers has published the details of the number of requests for customer personal information received from law enforcement and government agencies in our annual Transparency Report.

Access to information

Customers can access any of their personal information retained by us, including account notes, call recordings, or call detail records, by contacting our Privacy Office in writing.