FAQs about Active Time Details on Ignite HomeConnect

Ignite HomeConnectTM gives you easy tools to manage screen time for you and your household. Lost track of hours spent online? Want to balance time gaming with time playing outdoors? Learn more about the Active Time Details feature below, from how it works to how to turn it on in Ignite HomeConnect.

Ignite HomeConnect is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem. Not sure if this is your modem? Check under “Internet” on your MyRogers account.

How does the Active Time Details feature work?

Active Time Details lets you easily see how much time you or your kids are spending on select popular apps and websites while connected to your home WiFi network. It’s an optional feature which is disabled by default. Once enabled, an ongoing summary of time spent online will be detailed by app name or category for the devices assigned to a user profile.

How is my Active Time Details data used?

We’re serious about privacy. We designed this optional feature to help you manage screen time for yourself and your kids. Your activity data will not be detailed or made viewable to you until you enable this feature in Ignite HomeConnect. This data is not being used for any other purposes and we don’t share this data with third parties. Data collected for purposes of the Active Time Details feature is only stored for a period of 10 days. Any data older than 10 days gets permanently deleted.

We adhere to the standards of our Web Services Privacy Policy and the Web Services Terms of Service.

What devices will I see activity for?

The activity summary will only reflect the devices assigned to an Ignite HomeConnect user profile that has the optional Active Time Details feature enabled.

Activity can only be reported for devices like phones, tablets or laptops running one of the following supported platforms, while connected to your home WiFi network:

  • Android
  • iOS
  • Mac
  • Windows
  • Chrome OS 

Active Time Details does not include activity from the following: 

  • Gaming platforms like Xbox, PlayStation or Nintendo Switch
  • Smart TVs
  • Amazon platforms like Kindle or Kindle Fire
  • Any activity that does not use your home WiFi network, such as connectivity through cellular data (e.g. LTE) or any WiFi network other than your Ignite WiFi network at home.

Note: While gaming platforms are not included, official apps created by those companies may be. For example, activity that occurs on a PlayStation is not included, but activity through the PlayStation mobile app can be, and will show as “PlayStation”.

Which apps and categories are currently included in the activity summary?

The list includes over a hundred apps and is maintained by a third-party vendor that reviews the most popular apps requiring internet connectivity. You can see the current list of included apps and their categories here.

Any online activity that doesn’t happen on a supported app will be captured as “other browsing” and can be found in the “Other” category.

Note: Usage of apps that do not require an internet connection is not included.

How accurate is the Active Time Details data?

The data reported by the Active Time Details feature is updated every 15 minutes and usage is rounded up to 5-minute increments, so for example, if a profile spends 3 minutes out of 5 on a given platform, 5 minutes of usage will be logged.

The data reported for each device includes when an app or website sends or receives information over your home network, including activity that may be running in the background as well as content that may be embedded into other webpages.

Why do I see apps I don’t recognize?

Here are the most common reasons for this:

  • Activity for some apps will be reported under the company name rather than the application name, which is most common with gaming applications.
  • It’s also possible that you’re seeing activity from an application you haven’t used recently due to background app activity (e.g., app updates, etc.).

If you’re seeing activity from an app that you don’t have downloaded, that could be because many applications and websites include embedded content that is sourced from other platforms. Depending on how those platforms are integrated, this embedded content can use enough data to be included in Active Time Details. Some examples of embedded content include social media posts that get shared across platforms (Facebook, Twitter, Instagram, etc.) and in-app advertisements.

Why doesn't the sum of my detailed active time add up to the total daily time?

Activity can occur on multiple devices at once, or across multiple apps on the same device at the same time. When this happens, total time spent is calculated as the sum of time from the point when activity started to when it ended.

For example, if you stream music on a laptop from 1:00 - 2:00 p.m. and you also play a game on a mobile device from 1:30 - 2:00 p.m., the total daily time spent will be 1 hour. You will also see the amount of time spent for each activity classified as 1 hour of Entertainment and 30 minutes of Gaming.

Will activity be included in my summary if I use a private web browser tab or VPN connection?

Your summary includes activity that occurs when using a private web browser but does not include online activity through a VPN connection.

Once I turn off the Active Time Details feature, can I still access the data?

No, once Active Time Details is turned off for a user profile, the App and Category data for that profile will no longer be presented and it stops capturing data.

If you re-enable Active Time Details for a user profile within 7 days of turning it off, you can view activity that was captured prior to disabling the feature.

Data for the Active Time Details feature is only stored for a period of 10 days and then is permanently deleted.