A pre-order lets you reserve a device (accessories excluded) before it’s available. You’ll be one of the first to get your device once it’s in stock. When pre-ordering, you can choose home delivery or in-store pickup. Pre-ordering is only available online and works the same as placing a regular online order. To learn more, read our Order Rogers products and services online article.
How many devices can you pre-order
You can pre-order up to 10 devices on a 5G+ Ultimate plan. Visit our plans page for a plan that suits your needs.
Upgrading an existing line? Find out what you need to know in the Upgrade your device with a pre-order section.
Home delivery vs. in-store pickup
For home delivery, you pay when you order and your device is shipped to your home address once it’s in stock.
For in-store pickup, we set your device aside at the store of your choice and you pay when you pick it up. You'll pay a fee to register when you order. The fee is returned to you when you pick up your device or cancel the order.
Upgrade your device with a pre-order
You can pre-order 1 device per line you're upgrading. If you're upgrading your device and changing your plan, your new plan takes effect right away — even before your device arrives. If you don't want to pay by credit card upfront, you can choose to be charged on your monthly bill instead.
After you order
When you first place your order, you'll get an estimated shipping date. Shipping times may change if the manufacturer delays delivery. Orders are filled on a first-come, first-served basis. If a device is out of stock when you order, a backorder is created and filled as soon as inventory is available. You'll get an estimated shipping date at the time of your order.
For home delivery: Your order ships, should arrive in 2–5 business days, once it ships. Customers in the Greater Toronto and Vancouver areas may receive their device within 48 hours.
For in-store pickup: You’ll get a link in your confirmation email to check your place in line. You'll be updated by email when your device is ready.
You'll get email updates at each stage, or you can track your order online at any time.
Cancel or change your pre-order
If your order hasn't shipped yet, contact us.
If it's already there, return it using the label you got in your package. You'll be refunded once we receive it.