Track your order

Q: How long does it typically take for me to receive my online order?

Your order should arrive within 2-5 business days unless otherwise indicated on the device page. Devices on pre-order or backorder will take longer to arrive. We’ll indicate this at the time of your purchase.

Q: Are there shipping fees?

Yes, visit our Administrative charges page to learn more.

Q: What do I do if my order is being shipped to a Rogers store?

We’ll notify you when your order is ready for pick up at the store. This usually takes 2-5 business days after a device has been shipped.

Q: How do I cancel an order that is still in transit?

To return or exchange a device you just ordered, please contact us.

Q: How do I return my faulty TV, Internet, or Self‑Protection equipment after receiving the replacement?

To return your rental equipment, follow the instructions:

For Rogers customers

To track your order online:

Check the email we sent you for your tracking number.
Go to the appropriate carrier website and paste in the tracking number from your email to get an update on your order:

Occasionally, due to a high volume of orders, it can take up to 2 business days for you to receive the tracking email. Purolator orders will receive an SMS. Ensure that the contact number on your MyRogers profile is up to date.

To track your mobile or 5G Home Internet order

Web

Sign in to MyRogers on rogers.com.
Select the dropdown on Overview and select My Orders.
Select the device being shipped to you or returned to us.
View the status of your device under the order type:

For devices being returned to us, your status will show as: Waiting for your device, Device received or Completed.
For devices being shipped to you, select the tracking number to be redirected to the carrier's website for final details.

App:

Sign in to MyRogers app.
Select Track your order in the Quick actions section.
Select the Track Shipement to be redirected to the carrier's website for final details.

Your order must be in Shipped status

For Rogers together with Shaw customers

If you’re a Rogers together with Shaw customer, you can view your orders and shipping details anytime using the MyRogers (Shaw) website or the MyRogers (Shaw) app. Order details include order date, order number, shipping company, and tracking number for the last 60 days of order history. If you do not have a current order you will not see a line item with a tracking number.

To view your order details using the MyRogers (Shaw) website:

Sign in using your Username (formerly Shaw ID) and password.
From the top menu bar, select My Profile then Track Orders.
Order details are displayed including order date, order number, shipping company, and tracking number for the last 60 days of order history.
Select the tracking number to view shipping status.

To view your order details using the MyRogers (Shaw) app:

Open the MyRogers (Shaw) app.
Tap Track Orders from the home page or in the Billing menu.
Order details are displayed including order date, order number, shipping company, and tracking number for the last 60 days of order history.
Tap the tracking number to view shipping status.

FAQs

How long does it typically take for me to receive my online order?

Are there shipping fees?

What do I do if my order is being shipped to a Rogers store?

How do I cancel an order that is still in transit?

How do I return my faulty TV, Internet, or Self‑Protection equipment after receiving the replacement?