Track your order

Chat with Anna, our Virtual Assistant to check on your order status, or follow the steps below to track a recent Rogers order.

Get real time updates on your recent mobile, 5G Home Internet, Ignite and Home Security orders. Select which order you’d like to track.

Track your order online

Sign in to track a mobile, 5G Home Internet or Ignite order with ease on rogers.com or use the steps track your order on the carrier’s website.

  1. Check the email we sent you for your tracking number and the carrier that is delivering your package. Note: Occasionally, due to a high volume of orders, it can take up to 2 business days for you to receive the tracking email.
  2. Go to the appropriate carrier website below and paste in the tracking number from your email to get an update on your order.

Note: Purolator orders will receive an SMS. Ensure that the contact number on your MyRogers profile is up to date.

Track your mobile or 5G Home Internet order using the MyRogers app

  1. Open the MyRogers app on your device and sign-in with your username and password. Don’t have the app? Get it on Google Play or the App store.
  2. From the More tab, select Order tracking. A list of active orders and their statuses will display.
  3. When an order is in Shipped status, you can select Track shipment to get the latest updates on delivery.