You can order these products and services:
- Mobile devices and plans
- Home Security equipment
- Upgrades to your existing Rogers plan or bundle
What you need to know about ordering online
Order, upgrade or add services
Upgrade or order your Rogers device or equipment
- To upgrade your existing Rogers mobile device, sign in to MyRogers.
- To order a new Rogers mobile device, check out our mobile page.
- To order new or additional Home Security equipment, check out our Rogers Xfinity Self Protection page.
If you can’t complete your upgrade or order online, contact us.
Delivery Information
When you’ll get your order
Your order arrives within 2 to 5 business days, depending on inventory. Most customers in the Greater Toronto and Greater Vancouver areas get their order within 48 hours.
If your device is on pre-order or backorder, your estimated shipping date will be shown at the time of purchase.
Shipping confirmation email
You’ll get an email with your tracking number once your order ships. You can track your order in your MyRogers account.
Some customers also get an SMS from their courier. Keep your contact number up to date in your MyRogers profile.
If it’s been more than 2 business days since you placed your order and you haven’t received a shipping confirmation email, contact us.
Being home for delivery
Orders are delivered Monday to Friday between 8 a.m. and 5 p.m. local time. It’s best to be home when your order arrives.
If no one is home, your courier will leave a card with instructions on how to pick up your package from their local depot. Your shipment is available for pickup for up to 10 business days before it’s returned to us.
Make sure someone at your shipping address can receive and sign for your package.
Return or exchange an order in transit
To return or exchange your order, contact us. You can also learn more about our return policy.
Delayed wireless device order
If you haven’t received your device within 2 to 5 business days of your shipping confirmation email, you can track your order online.
Your confirmation email will contain a link to the courier’s website. You can also contact your courier directly:
Canada Post
www.canadapost.ca
1-866-607-6301
Purolator
www.purolator.com
1-888-744-7123