Simply insert the SIM card into your device to get connected. Refer to your device’s user guide for instructions on inserting the SIM card.
If I don't have the old SIM card number, how can I activate my new SIM card?
If the old SIM card is still in your device, you can get the number in your device settings. See how to do this by visiting our Activate or change SIM card page and reviewing the Locate your SIM card number section.
If you don’t have access to the old SIM card, visit one of our stores and we’ll be happy to help you.
Can I call 9-1-1 without a SIM card?
Yes, you can call 9-1-1 at any time, with or without a SIM card.
Can I use my old device’s SIM card in my new device?
As long as both devices take the same size of SIM card, you can insert the same card into your new device.
If your new device takes a different-sized SIM card, you can purchase a new one at any of our stores.
How can I protect my SIM card from unauthorized use?
To protect your SIM card from unauthorized use, you can set up a PIN to be entered every time you restart your device or remove the SIM card.
To learn how to do this, see Set up a SIM card PIN on your phone.
What happens if my Rogers SIM card is lost or stolen?
If you lose your SIM card and/or device, you can temporarily suspend your account in MyRogers to prevent unauthorized use.
To temporarily suspend your account:
- Sign in to MyRogers.
- Select your Wireless plan.
- Scroll down to Support and select Is your device lost or stolen?
- Select Switch off my services.
What do I do if my device displays an SIM card error message?
If you see an error message for your SIM card, make sure that it’s inserted properly by turning off your device, removing the card, re-inserting it, and turning your device back on. If you still see an error message, please contact us and we’ll be glad to help.