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Rogers Xfinity TV Parental Controls

Use Rogers Xfinity TV Parental Controls to block mature programming or other sensitive content that may be unsuitable for some viewers. Use the Parental Controls feature on Rogers Xfinity TV to restrict viewing of live TV, on demand programming and PVR recorded programs. Parental Controls are easy to access from your Rogers Xfinity TV remote.

In the Rogers Xfinity TV guide, Parental Controls are enforced for live TV, on demand programming and recorded programs (including viewing history and order history). In addition to traditional Parental Controls, Rogers Xfinity TV will allow for restrictions such as access to features and time-of-day settings. A four-digit Locks PIN is used to enforce content controls, while a Purchase PIN is used to restrict transactions.

Getting started

How to access Parental Controls

To access Parental Controls in Rogers Xfinity TV: 

  1. Press the Shaw button on your remote.
  2. Use the right arrow or left arrow button to select Settings (the gear icon).
  3. Press OK on the remote.
  4. Use the up arrow or down arrow button to select Parental Controls.
  5. Press OK on the remote.

Did you know: The quickest way to access Parental Controls is to say "Parental Controls" to your Voice Remote.

Understanding a Parental Control PIN

Used as the main PIN to configure or bypass parental control settings. Enable and set this PIN to turn parental controls on.

  • Parental controls are turned off by default.
  • Parental control settings are unique to each digital box in your home. You will be required to program parental controls with each box on which you would like to enforce content control.
  • All parental controls and PINs can be reset from the Guide, but require that you know your Locks PIN.
  • Auto-Set parental controls feature is available to restrict content based by age if you prefer to not customize the settings yourself.
    • Little Kids: 2-6 Years
    • Older Kids: 7-12 Years
    • Teens: 13-17 Years

Setting a Purchase PIN

The On Demand Purchase PIN enables Purchase Protection, which password-protects all Rogers Xfinity TV purchases of On Demand or Pay Per View programs.

  1. Press the Rogers button on your Rogers Xfinity Voice Remote to open the main menu.
  2. Select Settings (the gear icon).
  3. Select Purchase PIN.
  4. Highlight Purchase PIN and press the OK button to toggle the feature On.
  5. Enter a four-digit Purchase PIN when prompted.
  6. Re-enter your new Purchase PIN to confirm. Your Purchase PIN is now set.

Accessing the Parental Guide

The Parental Guide provides basic insight for parents on many titles.

  1. Select the program you're interested in.
  2. Select Parental Guide below the program's description, if available. More details about its rating will be displayed.
  3. Press the Last button on your Ignite Voice Remote to return to the program's main page.

Managing your Parental Controls

We've made it easier for you to manage your Parental Controls for a stress-free entertainment experience.

Parental Control Level

Limit access to content based on what’s appropriate for your viewers.

  1. Press the Rogers button on your Rogers Xfinity voice remote.
  2. Select the gear icon, then Parental Controls.
  3. Select Parental Control Level.
  4. Choose the safety level that works for you:
    1. Medium Safety - hides titles and descriptions of sensitive content without the need for a PIN
    2. Little Kids: 2–6 Years  requires a PIN to watch any show rated C8 or higher and any movie rated PG or higher.
    3. Kids: 7–12 Years - requires a PIN to watch any show or movie rated 14A or higher.
    4. Teens: 13–17 Years - requires a PIN to watch any show rated 18+ and any movie rated

Temporarily turning off Parental Controls

You can set a timer to temporarily suspend all parental control enforcement. Once the timer ends, all previously set Parental Controls will resume. Note: the Parental Control PIN is not affected by this action.

  1. Use a voice command like “Parental Controls,” or press the Rogers button on your Rogers Xfinity Voice Remote, then select Settings (the gear icon) and Parental Controls.
  2. Select Snooze PIN.
  3. Select the amount of time you want to set (i.e., 1 hour, 2 hours or 4 hours).
  4. To stop the timer, select Off.

Turning your Parental Control PIN on or off

Turning off your Parental Control PIN removes previously set password protection from across all content.

  1. Use a voice command like “Parental Controls” to open the Parental Controls menu, or press the Rogers button on your Rogers Xfinity Voice Remote, then Settings (the gear icon), then Parental Controls.
  2. Highlight Parental Control PIN and press the OK button to toggle the feature On or Off.
  3. If you’re turning it off, enter your 4-digit PIN when prompted, then press the OK button to confirm.

Checking your PIN history

Find out if your Parental Control PIN has been challenged, and if so, when.

  1. Use a voice command like “Parental Controls,” or press the Rogers button on your Rogers Xfinity Voice Remote, then select Settings (the gear icon), then Parental Controls.
  2. Select PIN History. The statuses of your System Default Settings, Parental Controls and PIN Challenges will display. The number of PIN challenges entered includes all PIN challenges, both successful and unsuccessful.
  3. Select PIN Challenges to view more details about each challenge, including the date and time.

Understanding Safe Browse

The Safe Browse setting on the Parental Controls for Rogers Xfinity TV allows you to:

  • Hide adult titles and programming from appearing on-screen.
  • Apply to on-demand and Guide listings, including Search.
  • Replace programming information with "Parental Controlled Program" message.
  • Select a choice of "Low", "Medium" or "High" safety.

Depending on the level of protection you choose, Safe Browse hides the titles of programs and menus that may be sensitive to some viewers, in program listings.

Setting up Safe Browse

  1. Press the Rogers button on your Rogers Xfinity TV
  2. Select the gear icon, then Parental Controls.
  3. Scroll to and select Safe Browse.
  4. Choose your safety preference:
    1. Low Safety: block adult programs and movies from showing in search results
    2. Medium Safety: hide titles of adult programs and menus
    3. High Safety: hide titles of NR, R, 18+ and adult programs and menus.

Visit our device guide for step-by-step support with setting up Safe Browse.

Purchase Protection (Purchase PIN)

PIN Protection accessed via Parental Controls allows you to:

  • Set a Purchase PIN for transactions such as movie rentals
  • Your Locks PIN is required to set a Purchase PIN, but the Purchase PIN is independently set (i.e. you'll need to set a separate PIN for the Purchase PIN)

Purchase PIN can be accessed via: Menu (Shaw Button) > Settings (Gear Icon) > Purchase PIN

Note: The Purchase PIN will need to be setup on each piece of Rogers Xfinity TV hardware in order for the Purchase PIN to restrict orders from that box.

Locking content

You can lock content by movie or TV rating, channel, title, On Demand status or app. Once locked, this content will require your Parental Control PIN to be accessed.

Movie or TV Rating Locks

The Movie Ratings locks feature of Parental Controls allows you to:

  • Lock movies based on the following movie ratings:
    • Adult: Adult audiences only
    • R: Admission restricted to persons 18 years of age and older. Content not suitable for minors. May contain: frequent use of sexual activity, brutal/graphic violence, intense horror and/or other disturbing content.
    • 18A: Suitable for persons 18 years of age and older. Persons under 18 may attend but must be accompanied by an adult. May contain: explicit violence, frequent coarse language, sexual activity and/or horror.
    • 14: Suitable for viewing by persons 14 years of age and older. Persons under 14 must be accompanied by an adult. May contain violence, coarse language, and/or sexually suggestive themes.
    • PG: Parental Guidance is advised. Theme or content may not be suitable for all children..
    • G: Suitable for all ages 

The TV Ratings lock feature of Parental Controls allows you to:

  • Lock movies or TV shows based on the following ratings:
    • 18+: Adult program
    • 14+: Viewers 14 year and older
    • PG: Parental guidance
    • G: General programming, suitable for all audiences
    • C8: Children eight years and older
    • C: Children

To set up a movie or TV rating lock:

  1. Use a voice command like “Parental Controls,” or press the Rogers button on your Rogers Xfinity Voice Remote, then select Settings (the gear icon), then Parental Controls.
  2. Select Movie Rating Locks or TV Rating Locks.
  3. Select the rating(s) you want to lock. Once selected, the lock icon next to the rating will change from unlocked to locked.
  4. To unlock a rating, highlight it and press the OK button, then enter your Parental Control PIN when prompted. Press the OK button again to confirm.

Channel Locks

The Channel Lock feature allows you to:

  • Lock or restrict access to specific channels in the Guide
  • Review a full list of blocked channels that can be accessed in Parental Control settings - the Locks PIN is required to access this information

To set up a channel lock:

  1. Use a voice command like “Parental Controls,” or press the Rogers button on your Rogers Xfinity Voice Remote, then select Settings (the gear icon), then Parental Controls.
  2. Select Channel Locks.
  3. Select the channel(s) you want to lock. Once selected, the lock icon next to the channel will change from unlocked to locked.
  4. To unlock a channel, highlight it and press the OK button, then enter your Parental Control PIN when prompted. Press the OK button again to confirm.

Title Locks

The Title Lock feature allows you to:

  • Lock or restrict access to individual shows, series and movies
  • Enforced by four digit Locks PIN

To set up a title lock:

  1. Use a voice command like “Parental Controls,” or press the Rogers button on your Rogers Xfinity Voice Remote, then select Settings (the gear icon), then Parental Controls.
  2. Select Title Locks.
  3. Select the title(s) you want to lock. Once selected, the lock icon next to the title will change from unlocked to locked.
  4. To unlock a title, highlight it and press the OK button, then enter your Parental Control PIN when prompted. Press the OK button again to confirm.

On Demand Lock

The Features Lock setting of Parental Controls allows you to:

  • Restrict access to the On Demand store and on-screen applications such as weather and traffic
  • Set locks independently for On Demand and on-screen apps
  • Enforced by four digit Locks PIN

To set up an on demand lock:

  1. Use a voice command like “Parental Controls,” or press the Rogers button on your Rogers Xfinity Voice Remote, then select Settings (the gear icon), then Parental Controls.
  2. Highlight On Demand, then use the OK button to toggle the lock on or off.
  3. If you’re unlocking On Demand, enter your Parental Control PIN when prompted, then press the OK button to confirm.

Application Locks

A parental control PIN is required for enabling application locks. The Applications Lock setting of Parental Controls allows you to:

  • Selecting the "All Applications" lock will lock all Rogers Xfinity TV Apps.
  • Restrict access to Rogers Xfinity TV Apps.
  • Application locks have been expanded to give you more control over what applications are and aren't locked on Rogers Xfinity TV. (All of the apps will appear on the list).
  • As new applications are added to Rogers Xfinity TV, the "Applications Locks" menu will be updated to include new apps.

To set up an application lock:

  1. Use a voice command like “Parental Controls,” or press the Rogers button on your Rogers Xfinity Voice Remote, then select Settings (the gear icon), then Parental Controls.
  2. Select Application Locks.
  3. Select the app(s) you want to lock. Once selected, the lock icon next to the app will change from unlocked to locked.
  4. To unlock an app, highlight it and press the OK button, then enter your Parental Control PIN when prompted. Press the OK button again to confirm.

Set your lock schedules

You can lock access to Rogers Xfinity TV during specific dates and times. The Day and Time Locks feature allows you to:

  • Lock all viewing between certain hours on certain days
    • i.e. between 10:00 p.m. and 2:00 a.m. on Saturday, a PIN is required to watch any content

To set up a lock schedule:

  1. Use a voice command like “Parental Controls,” or press the Rogers button on your Rogers Xfinity Voice Remote, then select Settings (the gear icon), then Parental Controls.
  2. Select Day and Time Locks.
  3. Select the day(s) of the week that you want to lock, then press the OK button to confirm.
  4. Select the start and end times that you want to lock, then press the OK button to confirm.

Resetting your parental control settings

Resetting your Parental Controls

Reset your Parental Controls to erase all its settings and start fresh. Note: this doesn't affect your Parental Control PIN.

  1. Use a voice command like “Parental Controls,” or press the Rogers button on your Rogers Xfinity Voice Remote, then select Settings (the gear icon), then Parental Controls.
  2. Scroll to the bottom of the menu and select Reset Parental Controls.
  3.  
  4. Enter your Parental Control PIN when prompted, then press the OK button to confirm.

Visit our device guide for step-by-step support with resetting your PIN.

Resetting your Parental Controls and PIN

This will remove all of your current Parental Control settings and reset your PIN on all of your Rogers Xfinity EntertainmentTM Boxes and your Rogers Xfinity Stream app.

  1. Sign into your MyRogers account.
  2. Under Residential, select TV.
  3. Under Rogers Xfinity Entertainment Box Settings, select Reset Parental Controls & PIN.
  4. When prompted, select Continue.
  5. A success message will appear.

Note: You’ll need to individually reprogram each Rogers Xfinity Entertainment Box and app via the Settings menu.