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TOP QUESTIONS AND ANSWERS How does Rogers Home Phone service work? How does Rogers Home Phone service work? Rogers Home Phone uses the same, secure Rogers cable lines to deliver your phone service. Simply put, instead of getting your phone service over the telephone company wires, you'll get it through Rogers lines. Does Rogers have a feature that allows the phone to ring differently when receiving a Long Distance call? Does Rogers have a feature that allows the phone to ring differently when receiving a Long Distance call? If you choose Call Waiting, you will hear a different ring for Long Distance calls whether or not you are on the phone at the time. Is Rogers Home Phone compatible with fax machines? Is Rogers Home Phone compatible with fax machines? Rogers Home Phone is designed to support most types of telephone devices. Because of the wide variety of fax machines, we cannot guarantee full compatibility with every type and there may be circumstances in which failed calls will be experienced. We have a number of potential solutions to meet your needs: If your fax machine shares the same line as your current local landline, you may continue to use it with Rogers Home Phone, although the service is not guaranteed. If you have a fax machine or modem using a dedicated line, we recommend that you maintain it as a second line for your fax, and install Rogers Home Phone as your primary phone service. Can I have sub-menus in the Voice Mail or Deluxe Voice Mail (i.e. the option to have a voice mail box for John, Peter, Suzann)? Can I have sub-menus in the Voice Mail or Deluxe Voice Mail (i.e. the option to have a voice mail box for John, Peter, Suzann)? The Extension Mailboxes feature will allow you to have up to three additional mailboxes in the Voice Mail. I subscribe to Call Display — why can't I see the caller ID details for all of my calls? I subscribe to Call Display — why can't I see the caller ID details for all of my calls? Some of the reasons why the caller ID details may not be displayed are listed below: If some calls display as Private Name or Private Number, the caller has intentionally blocked display of his or her number and/or name. The Call Display feature may not be available or may not display correct information for calls made from public, business or cellular telephones, calls placed by operators or some long distance calls. If you are using the Call Forward feature, information about calls initially intended for your line cannot be displayed. How do I activate Call Forward - No Answer using the Rogers Home Phone? How do I activate Call Forward - No Answer using the Rogers Home Phone? To activate Call Forward – No Answer: 1. Pick up your telephone, dial * 9 2 and listen for the confirmation tone. 2. Enter the 10-digit forward-to number. 3. Hang up your phone. All unanswered calls will be forwarded to the number you assigned. Calling Feature Quick Codes Calling Feature Quick Codes Handy quick codes for your Calling Features Access Voicemail from home Turn Voicemail off so calls continue to ring Turn Voicemail back on Change the number of rings before calls are directed to Voicemail Activate Call Forward – all calls Disable Call Waiting – per call Call Display Blocking – per call Assign a number to Speed Dial Three-Way Calling Can I keep my telephone number? Can I keep my telephone number? Yes. When you are switched to Rogers, we do not issue you a new telephone number. How do I add or remove calling features from my service? How do I add or remove calling features from my service? You can choose features on their own or in packages. To add or remove features please call Rogers General at 1-888-ROGERS1 (1-888-764-3771) or visit rogers.com/customerservice. How can I temporarily disconnect my Rogers Home Phone while I'm away for an extended period of time? How can I temporarily disconnect my Rogers Home Phone while I'm away for an extended period of time? If you want to temporarily disconnect all your telephone services and suspend your billing while retaining your telephone number, you can activate Seasonal Service. To enable or disable the Seasonal Service, contact us at 1-888-ROGERS1(1-888-764-3771). Did you find what you were looking for?    Yes  No How can we improve your search experience with rogers.com? For your privacy and security, please do not enter confidential information (e.g., credit card numbers, social insurance numbers, username or passwords, phone numbers, etc.) as we cannot respond to these comments. Thank you for taking the time to provide valuable feedback.

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