Answer:

To set up your voicemail from your wireless phone:

1. Turn your phone off and then on.
2. Press & hold down the 1 key.
3. Follow prompts in the new user tutorial to set up personal password and greeting.

To set up your voicemail messages from your landline:

1. Dial your own wireless phone number and press # when the greeting plays.
2. Follow prompts in the new user tutorial to set up a personal password and greeting.

Answer:

You can easily retrieve or reset your forgotten password by visiting http://rogers.yahoo.com Rogers Yahoo! !® Home.

On the sign in page, click I Can't Access my Account. You will be presented with a few options to retrieve or reset your password. You may have to answer a security question that you provided when you completed the during registration.

Answer:

If you've turned to a channel and only see a black screen, try the following troubleshooting techniques to try to resolve this issue:

A. Ensure that all equipment is turned on. If it is on and the screen is still black, try turning to Channel 03 on your digital set-top box. You should also ensure that your TV/VCR is tuned to the correct input setting.

B. Your television and/or digital set-top box may be plugged into an outlet that is controlled by a wall switch. Try removing the power plug and connecting it to an electrical outlet that is not controlled by a wall switch.

C. If your home entertainment centre includes a VCR, stereo receiver, DVD player or any other device, there may be a problem with your cable connections. Ensure that all the cables are connected properly by referring to the instructions and diagram in the hookup section that most closely resembles your home entertainment set-up.

D. Your television or VCR may be tuned to the incorrect output channel or may be using the incorrect input selection:

(i) If you are using a standard coaxial cable to connect your digital set-top box to your TV/VCR, ensure that your TV and/or VCR are tuned to the correct output channel (usually Channel 03 or 04).
(ii) If you are using RCA cables or S-Video cables to connect your digital set-top box to your TV/VCR, ensure that you have selected the correct input setting on your TV or VCR. Depending on the make and model of your TV/VCR, this input may be called Line 1, Video 1, or Aux 1. Try cycling through all the possible input selections.

E. Try disconnecting the coaxial cable from your digital set-top box and connecting it directly to your television. Once you've done that, change the channels on your TV. If a picture appears, disconnect the cable from your television and reconnect it to your digital set-top box.

F. To reauthorize your digital set-top box, follow these steps: Log into My Rogers at rogers.com and in the Overview tab, on the Cable Television box, select Reset Digital Box (red button beside it) and then confirm the request. This will reset all the digital set-top boxes in your home for all of the services that you are subscribed to. You will need to reboot your digital set-top box in order for this to take effect. Note: You must be registered to My Rogers and link your TV account.

G. To reboot your digital set-top box, follow these steps: Try rebooting your digital set-top box by simply unplugging the power cord. Please note that this action does not reauthorize your digital set-top box:

(i) Unplug the power cable for the digital set-top box from the wall socket.
(ii) Wait about 10 seconds, then plug it back in again.
(iii) Wait for the time to appear in the display. (This may take up to 5 minutes).
(iv) When the time has appeared, turn on your digital set-top box by pressing the power button on the front panel.

NOTE: You may have tuned into a sports channel with a temporary blackout. See more details on this situation under the answer to Why don't I see shows on this sports channel?

If none of these suggestions helped solve the problem, please call Rogers at 1 888 ROGERS1 (764-3771).

Answer:

There are several ways you can pay your bill so choose a method that's convenient for you:

Online at rogers.com/onlinebilling

Automatically by pre-authorized chequing or credit card payment

At any Rogers Plus store (Please bring your invoice with you)

By internet/telephone banking or at most banks

By cheque and mailing to: Rogers, PO Box 9100, Don Mills, ON, M3C 3P9.

Allow 5 business days for your payment to reach us by mail and be processed.

Answer:

Some of the reasons why the caller ID details may not be displayed are listed below:

If some calls display as Private Name or Private Number, the caller has intentionally blocked display of his or her number and/or name.

The Call Display feature may not be available or may not display correct information for calls made from public, business or cellular telephones, calls placed by operators or some long distance calls.

If you are using the Call Forward feature, information about calls initially intended for your line cannot be displayed.