To return a phone, tablet, or other Wireless accessories see Returning a Wireless phone or accessory.
To return unused/disconnected Rogers rental equipment (and to avoid unreturned equipment fees!) just ship it back to us at no charge.
We’ve partnered with Canada Post to offer you a convenient, no-charge return of your rental equipment. To avoid fees, you must return all rental equipment.
If you have already received a return authorization email, please follow the steps provided in that email to return your equipment. The steps are also outlined below. You can also watch our helpful how-to videos, whether you want to print your return label at home or at a Canada Post location.
Before you begin:
We’ll first need to authorize any return. Before returning equipment, please contact us if you haven’t already requested to cancel your current TV, internet, home phone, or home monitoring services.
Once we have placed your equipment return order, we will attempt to send you an electronic Waybill via email or SMS. See a list of items that should be returned, below.
If you’ve already been billed for unreturned equipment, keep in mind that credits for equipment charges can take up to 2 billing cycles to appear on your bill.