Customer Story: Udupi Madras Cafe

For more than seventeen years, Udupi Madras Cafe has been a beloved destination for authentic South Indian vegetarian cuisine. What began as a single family run restaurant built on tradition and word of mouth has now grown into two thriving locations. And as the business has expanded, the family behind Udupi has embraced modern tools to help them serve customers with even greater efficiency. That journey led them to Rogers Business, a partnership they now describe as an extension of their own family.

Udupi’s success has always been rooted in loyalty. As Manager, Neil Dante explained, most of their customers have been visiting for years and have introduced the restaurant to friends and family. Quality food, consistency, and genuine hospitality have fueled their growth far more than traditional marketing. Their signature dosas, savory crepes filled with spiced potato and paired with coconut chutney, tomato chutney, and lentil soup, remain the most popular items on the menu. With more than sixty varieties, each customizable, Udupi offers a dining experience that feels both traditional and personal.

As the business expanded to a second location, Udupi realized that manual processes were slowing them down. Order taking, menu adjustments, and troubleshooting required time and physical effort. Their previous point of sale system could not keep up. When they connected with Rogers Business, everything changed. The team helped Udupi integrate Rogers Point of Sale and Advantage WiFi across both locations, giving them a modern, data driven foundation.

The impact was immediate. Orders now fire instantly to the kitchen. Staff can take orders tableside instead of writing them down and re entering them later. Menu customizations can be updated in minutes. Udupi saw an eighteen to twenty percent improvement in order processing time, a major win for a busy dine in restaurant. Their WiFi setup also allows them to gather customer data and better understand preferences, helping them plan future growth.

But the technology is only part of the story. What stands out most to Udupi is the relationship. The Rogers Business team showed up consistently, supported them through setup, and helped them navigate challenges. As Neil shared, it feels like a family business working with another family. That trust has positioned Udupi Madras Cafe for long term success as they continue to grow, innovate, and serve their community.

Advantage WiFi
Advantage Voice
Advantage Mobility
Rogers Point of Sale