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Samsung SDS Zero Touch Mobility: The Future of Automated Enterprise Device Management

Author Rogers Business

Recently, we have seen an increase in hybrid work and growing mobile fleets, and this has introduced new mobility management roadblocks such as higher IT burden, inconsistent policy enforcement, fragmented systems, and limited visibility across distributed environments. Mobile devices are no longer secondary tools. They are core business endpoints powering frontline, field, and hybrid workforces across Canada.

Enter Samsung SDS Zero Touch Mobility, or ZTM, a hyperautomated, ServiceNow native solution that reshapes how IT teams coordinate, automate, and govern the mobile device lifecycle across procurement, onboarding, support, recovery, and end of life.

What Is Zero Touch Mobility?

Samsung SDS Zero Touch Mobility is an automated mobile device lifecycle orchestration solution that operates natively within ServiceNow. It enables organizations to operationalize Mobile Device Lifecycle Management as a governed, repeatable enterprise process.

ZTM is designed to reduce manual processes, standardize workflows, and provide centralized visibility across mobile assets by connecting the systems enterprises already use, including EMM and UEM platforms, carriers, logistics providers, and service partners.

According to Samsung SDS, ZTM addresses the industry’s biggest mobility challenges such as fragmented systems, manual onboarding, compliance risk, and vendor complexity, all through a unified orchestration layer built for enterprise scale.

Why Organizations Need ZTM Now More Than Ever

1. Faster, Frictionless Onboarding

ZTM automates provisioning workflows from procurement and activation to enrollment and configuration. Secure devices can be procured, activated, configured, and deployed in minutes rather than days, without the need for manual hands on IT intervention.

This eliminates delays that slow down new hires, field teams, and frontline workers while ensuring every device is properly recorded, enrolled, and governed within enterprise systems from day one.

2. Live Asset Intelligence That Improves Control

With device data unified in ServiceNow and continuously reconciled across connected systems, organizations gain a reliable, real time view of their mobile environment.

This supports more accurate tracking, fewer asset discrepancies, stronger operational control, and improved financial and compliance reporting across distributed fleets. By establishing a single source of truth for mobility data, IT leaders can make more informed decisions with confidence.

3. Effortless Offboarding and End of Life Management

Whether initiating device recovery, deactivating through integrated EMM and UEM platforms, or coordinating recycling and buyback workflows through connected logistics and asset disposition partners, ZTM helps automate and standardize end of life processes.

These workflows support secure unenrollment, carrier deactivation, structured return logistics, and data protection. This helps organizations protect corporate information, maximize residual device value, and support sustainability goals across their mobility programs.

4. Reduced IT Workload Through Hyperautomation

Automated lifecycle workflows for onboarding, hot swaps, replacements, break and fix repairs, extended warranty processes, and retirements significantly reduce swivel chair processes and repetitive manual tasks.

By eliminating operational friction across systems, ZTM reduces administrative overhead and allows IT teams to focus on higher value strategic initiatives rather than day to day device maintenance.

5. Stronger Security and Compliance

ZTM supports policy aligned workflows across the entire lifecycle, including:

  • Automatic enrollment into existing MDM and UEM platforms

  • Policy aligned provisioning

  • Automated offboarding actions including secure unenrollment and data wipe through integrated platforms

  • Multi platform integration including Knox, Intune, Jamf, Workspace ONE, and more

These controls help standardize execution and establish a consistent, auditable governance framework across corporate owned and bring your own device environments. By embedding security and compliance directly into lifecycle workflows, organizations reduce risk while improving oversight.

6. A Unified Employee Experience

Through intuitive self service portals and conversational virtual agent experiences within ServiceNow, employees can manage requests such as device replacement, repair, upgrades, or loaner devices with less dependency on the help desk.

This improves user satisfaction, increases first contact resolution, and reduces support ticket volumes while giving IT full visibility into request status and device lifecycle activity.

Key Capabilities That Set ZTM Apart

  • End to end lifecycle automation from procurement to retirement

  • Domain based integration frameworks for carriers, EMM and UEM platforms, enterprise systems, logistics providers, managed service providers, and buyback partners

  • Platform agnostic architecture supporting major mobile operating systems and device types

  • A native ServiceNow mobility experience delivered where your other IT services already live

  • Built in workflow reporting and lifecycle visibility inside ServiceNow

  • Establishes a single system of record for enterprise mobility operations

Together, these capabilities remove operational silos and unify mobility under one centralized control tower within ServiceNow.

ZTM Delivered Through Rogers Business

Rogers Business delivers Samsung SDS Zero Touch Mobility directly within its enterprise mobility ecosystem, providing Canadian organizations with:

    • Simplified procurement and billing through existing Rogers accounts

    • National enterprise grade onboarding and lifecycle support

    • Canadian infrastructure alignment and regulatory awareness

    • One trusted mobility partner for connectivity, devices, and lifecycle automation

This alignment ensures businesses not only gain access to advanced automation, but also receive the local support, compliance alignment, and reliability needed to operationalize mobility effectively across Canada.

The Bottom Line: Zero Touch Mobility Is No Longer Optional

As mobile fleets grow and hybrid work continues to evolve, enterprises can no longer absorb the cost, risk, and inefficiency of manual mobile device lifecycle management.

Samsung SDS Zero Touch Mobility brings automation, centralized control, and governed execution to every stage of the mobile device lifecycle inside ServiceNow.

The result?

    • Faster onboarding

    • Fewer support tickets

    • Stronger compliance and governance

    • Improved security posture

    • Lower operational costs

    • A more empowered, productive workforce

ZTM does not simply optimize mobility. It transforms it into a governed, repeatable enterprise process designed for scale.

Organizations can connect with their Rogers Business Account Executive to learn how Samsung SDS Zero Touch Mobility can simplify operations, reduce IT strain, and modernize enterprise mobility.

Contact a Rogers Business Specialist to learn more.