Crucial first steps to setting up your business communications system

July 8, 2019 Rogers for Business

Get more from your business communications by setting up these features first.

Making the important decision to implement a new communications solution across your business can be a major advantage. But if you’ve never done it before, it can be a daunting task. Rest assured, when you take the right steps you can maximize employee communication, increase coordination across your business and offer the best possible service to your customers.

Whether you’ve just purchased a mobile-first business communication system like Rogers UnisonTM, or are looking at the options, we’ve put together a list of essential features you’ll want to review to get more from your solution.

Get your quick wins

The best systems are those that solve a problem or address a business need. When setting up the features of your communications system, start with your most pressing business needs to get some quick wins and traction behind your new system implementation.

For example, if some of your staff have multiple numbers—one for their desk phone and one for their mobile phone—a feature like Dual Persona lets you have two numbers that both ring the same device. This way, your customers won't need to remember a new number to reach you.

Or, let’s say you’re on an important conference call at your desk but you need to continue the call in-transit to your next meeting. Instead of disconnecting and calling again on your mobile, a helpful feature like Call Pull allows you to seamlessly move an active call from one device to another so you don’t have to drop off and dial back in.

Set up administrator options and customize

Once you’ve identified and addressed your immediate needs, you can customize your system to find efficiencies. With Rogers Unison, the Hunt Groups feature is easy to configure to ring a specific group of employees in a particular order or within a particular group of staff, such as sales or customer service. This means the right people get connected and helps ensure you never miss a call. 

The administrator controls of Rogers Unison also enable you to customize your Auto Attendant. This feature is used to route calls to various parts of your business, without the need for an operator or receptionist. Administrators can also set up business- and after-hours messages, as well as special greetings for holidays. As an added bonus, Rogers can refer you to a professional voice service to help your greetings sound great.

Keep your staff in the loop for early buy-in

Whether you’re integrating a new business communications system or making updates to an existing one, communicating these changes to your staff and getting their buy-in early will ensure successful implementation. Consider a staged approach to introducing system changes. Providing information before, during and after implementation of a new system can go a long way in helping employees see the immediate value of new technology. A staged approach also gives employees an opportunity to get familiar with new functionality and adapt their working styles to best utilize the new system. Everyone appreciates being a part of something from the beginning, whether they play an active role in the initial stages or well after the new system is in place.

Take advantage of dedicated experts

Professional-grade wireless solutions like Rogers Unison come with access to dedicated support services 24 hours a day 7 days a week. From simple questions and information to setting up specific features for your business, make the most of your integrated communications system by connecting with a Rogers expert.

Speak to an expert about optimizing your business communications with Rogers Unison.

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