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5G on the Rogers Network - FAQs

What is 5G?

5G will be the most transformative network technology offered since wireless services were introduced in 1985 and will change the way we live, work and experience the world around us.

As they evolve, 5G networks will allow us to stream, download and upload massive amounts of data at unprecedented speeds. And with the capacity to link together billions of devices, 5G will connect us not only with our loved ones but to our homes, machines, cars, businesses and communities in ways we can only imagine.

How will 5G be different than 4G LTE?

5G will, over time, offer us experiences unlike any we've seen so far:

Connections everywhere

5G will support many more connections as the number of connected devices in our homes, businesses and communities grow.

  • Think: Smart cities and digitally connected world!

Instant responses

5G will bring us ultra-low latency, meaning near-instantaneous network access and less of a delay in sending and receiving data.

  • Think: Instant responses and lag-fee multi-player cloud gaming

Unprecedented speeds

5G will allow you to stream, download and upload massive quantities of data at unprecedented speeds.

  • Think: Downloading your 4K movie in the blink of an eye

What’s our 5G experience like today?

Today, 5G speeds are similar to our fastest 4G LTE experience and will continue to get faster over time.

What is 5G Standalone?

5G Standalone is the next important step in evolving 5G connectivity. As we make enhancements to our 5G network, the 5G Standalone service will help bring more advanced wireless capabilities including ultra-low latency data transmission, network slicing and mobile edge computing. Find out more about our 5G Standalone device certification and how we’re leading the way for 5G in Canada.

Where is Rogers 5G available?

We started rolling out Canada’s first 5G network in Vancouver, Toronto, Ottawa and Montreal. Today, we provide 5G service in over 50 cities and we’re continuing to expand across Canada! Check our network coverage map for current availability.

See our current 5G coverage map

Is there a charge for 5G access?

5G access is included with Rogers Infinite plans at no extra charge.

As a Rogers customer, what will I need to access 5G?

5G access requires a 5G-enabled device and a 5G multi-SIM in an area where there is 5G coverage. See our current 5G coverage map.

5G access is included with Rogers InfiniteTM plans at no extra charge.

Is Rogers 5G replacing the 4G LTE network?

No, we’re continuing to invest in our 4G LTE network. Our 4G LTE and 5G networks work together providing seamless coverage and the confidence to stay connected across Canada.

Can I bring my own 5G device?

Yes, but we suggest you check with your device manufacturer to make sure your device is certified for use on our network.

Keep in mind, to access our 5G network you’ll need a Rogers Infinite plan . You’ll be able to access 5G at no extra charge. Also you’ll need to be in an area with 5G coverage.

Will I be able to use my 5G device outside of Canada?

We have started to roll out 5G roaming on select devices in the United States, and more devices will have this feature over time. For devices that do not currently support 5G roaming, you can use Roam Like HomeTM with your 5G phone in over 185 international destinations when travelling, all for a low daily rate. Learn more about Roam Like Home.

I have a 5G phone, a Rogers Infinite plan, and I’m in an area with 5G coverage – but I can’t connect to the 5G network. Why?

You might not be able to connect to a 5G network because:

  • Your device is connecting to an HSPA+ or 4G LTE network, as that network’s signal is stronger.
  • You’re in an Extended Coverage area.
  • You’re roaming outside of Canada.

I’m concerned about network security. Is the Rogers 5G network safe to access?

We take our responsibility for keeping customer data and information private and secure very seriously.

We work with government and industry partners to make sure our networks are safe and secure, and we ensure that the standards they set are built into our networks, including 5G.

Additionally, the devices we sell meet all Government of Canada standards and are certified for use in Canada.

Are there health concerns associated with the Rogers 5G network?

The health and safety of all Canadians is of utmost importance to us. We work closely with Innovation, Science and Economic Development Canada to make sure every product and service we offer Canadians meets rigorous safety standards.

All of our products and services meet Safety Code 6: Health Canada's Radiofrequency Exposure Guidelines.

For further information about Safety Code 6, please visit Health Canada’s website. 

Additional information can also be found at the Canadian Wireless Telecommunications Association.