First Bill Charges

Applicable to customers who have activated services or upgraded devices (phones, smartphones, tablets, Wireless Home Phone and Rocket sticks).

Why are there partial charges for two different date ranges?

Since we bill in advance, there may be partial charges on the first bill for the time period between the start date of services (activation date) and bill date. As a result, you’ll see charges for two different date ranges: one from the activation date to bill date, and another one for your next bill cycle.

For example

Billing Pages - Partial Charges EN

If the bill period end date is Sep 22, your monthly charge ($70.00 for a Share EverythingTM plan) would include services for Sep 23 to Oct 22.

Because services were purchased prior (Sep 09) to the bill date (Sep 22), we charge an additional 12 days in September ($70.00 ÷ 30 x 12 days = $28).

These are known as partial charges. They can be found in the About your first bill section.

What should I expect after changing my existing wireless plan?

If you change your wireless plan in between bill dates, you’ll see partial charges for your new plan since we bill in advance. Here’s a breakdown of the charges and credits:

  • Under the Changes since your last bill section, you’ll see partial charges for your new wireless plan that covers the period between the activation date and bill date.
  • You’ll also see a credit labelled Cancelled to indicate that your old wireless plan has been cancelled.
  • Under the Monthly charges section, you’ll see the monthly service fee for your new plan.

Why is there a Setup Service Fee charge on my bill?

We charge a one-time Setup Service Fee to set up your phone and its related services. The Setup Service Fee appears on the bill only if you have activated a new line or upgraded your phone. It’s charged for each line, so if you have multiple lines under the same account, you’ll see a separate fee for each line that has been activated or upgraded. 

You will also be charged a Setup Service Fee if you have added a tablet or smartwatch plan to your account. 

Roam Like Home and travel

Get information about charges when using your device while outside Canada.

How do Roam Like Home charges work for phones and tablets?

If you travel outside Canada, Roam Like Home™ lets you to use your phone in over 100 destinations for a low daily fee, meaning charges are simplified while you’re travelling abroad in a Roam Like Home country:

  • If you’re on an eligible monthly plan* and use Roam Like Home while travelling abroad, you’ll see a Roam Like Home charge under the Other charges and credits section for each day you used the service. You’ll also see the country you travelled to.
  • If you have more than one device under your wireless plan and you use both abroad, be aware that the daily Roam Like Home charge applies to each device used in a Roam Like Home destination, which is why you can see Roam Like Home charges under multiple lines.

If you’re not on an eligible plan and you use your phone while travelling abroad, you will be charged pay-per-use rates. For more information on roaming, see our Roam Like Home and roaming support page.

*Excludes pre-paid accounts, most enterprise plans, as well as monthly plans that include roaming services.

Why are there pay-per-use rates while enrolled in Roam Like Home?

Even if your plan is eligible for Roam Like Home™, you can still be charged pay-per-use rates in these situations:

  • You visited a non Roam Like Home eligible destination, but didn’t purchase a travel pack to cover roaming in that destination.
  • You exceeded the allotted usage amounts (talk, text and data) in your monthly wireless plan while visiting a Roam Like Home destination. You will be charged the overage rate applicable to your plan.

Want more information? See our Roam Like Home and roaming support article

Usage-based charges

Learn about charges related to data usage, long distance calling, and SMS.

What is the Data Overage charge?

Depending on your wireless plan, you are given a monthly data usage limit measured in Gigabytes (GB). If you go over your limit within your billing cycle, you’ll see a Total charge for Data Overage under Usage summary to cover each GB over your set limit. See our tips to manage your wireless data usage and learn how to avoid data overage charges.

Constantly going over your wireless data limit? Consider purchasing a data top-up. See our data top-up FAQs for more information.

How am I charged if I purchase a data top-up?

After you purchase a data top-up, you’ll see a Data Top-Up charge under the Monthly charges section of your next bill, along with the amount of additional data you added in Gigabytes (GB) or Megabytes (MB).

To see the exact amount of your data top-up that you used, look for Data Top-Up under Usage Summary.

What to learn more about data top-ups? See our data top-up FAQs.

How do long distance calling charges work?

You'll incur long distance charges for the following scenarios:

Incoming calls

Receiving a call while outside your local calling area (domestic long distance). (If you receive a long distance call while within your local calling area, you won't be charged for long distance.)

Outgoing calls

  • Calling someone outside your local calling area (domestic long distance)
  • Calling someone outside Canada (international long distance)

Long Distance Charges can be found in the Usage summary section of the bill. If your wireless plan has Unlimited Canada-wide Minutes, you won't be charged for making or receiving calls while in Canada (i.e. you won't be charged for domestic long distance calling).

Not sure if a call is local or long distance? The easiest way to check is through the MyRogers app:

1 Open the MyRogers app and sign in.
2 If you're on a Share Everything plan or have multiple lines in the same account, select your phone number.
3 Under the Wireless Support section, tap Local Calling Area. Billing Pages - Long Distance EN
4 Use the two drop-down menus, select the province and city you are calling from. Billing Pages - Long Distance 4A EN
5 Select one of the two options depending on if you’re making or receiving a call. Biling Pages - Long Distance 5A EN
6 Enter the 10-digit phone number that you are calling. Billing Pages - Long Distance 6A EN
7 Tap VERIFY CALL to check if the call will be local or long distance. It may take a moment for the result to appear. Billing Pages - Long Distance 7A EN

Want more information on long distance charges? Check out our long distance FAQs

Also see our Long Distance Add-ons for ways to get lower long distance rates.

Why are my long distance charges still high after purchasing an add-on?

After purchasing a Long Distance Add-on, keep in mind that not all countries have preferred rates. For the countries with preferred rates, those rates vary. For more information on Long Distance charges, visit Long Distance Add-ons, click Long Distance Rates by Country, and type in the country you want to see the Long Distance rates for.

How am I charged for SMS usage?

Most plans include unlimited SMS (received and sent text messages). In the following cases, you’ll see extra charges for SMS usage in the Usage summary section:

  • If you don’t have a messaging bundle plan for sent domestic and/or international texts, pay-per-use domestic/international rates will apply.
  • If you’re on a wireless plan that isn’t eligible for Roam Like Home™ and you send or receive texts while abroad, pay-per-use roaming rates will be charged.

Follow these tips to reduce SMS usage charges:

Why do I see charges in the Third Party Charges section?

We provide the option to make third party digital purchases (like games, videos, ebooks, apps, etc.) and have them billed directly to your Rogers wireless bill. It’s a convenient way to make digital purchases as you don’t have to provide credit card information to third party services.

Third-party services that support Rogers billing include:

  • Google Play Store
  • BlackBerry World
  • Microsoft Windows Marketplace
  • Gameloft

If you make a purchase from a third party and decide to bill your Rogers account, you’ll see the total of these charges as Third Party & Other Rogers Charges under the Usage summary section. For a detailed breakdown of the third-party charges, see the Details of third party and other Rogers charges table after the Wireless page. This wouldn’t happen automatically, you’d have to enable Rogers as the payment method.

Want to reduce third party charges? You can easily remove your Rogers account as a payment option. Contact the third-party service provider for more information.

To learn more about Google Play Billing, see our support article.

Charges for other wireless devices

Get information on charges for tablets, mobile internet, and wireless home phone.

What are the charges for adding Wireless Home Phone service to my plan?

Wireless Home Phone allows you to make residential calls by connecting your home phone to the Rogers wireless network. Subscribing to Wireless Home Phone is similar to subscribing to a Wireless plan. Here are the billing impacts you should be aware of:

  • On your first bill, we bill you 1-month in advance so you’ll see partial charges from the date you activated Wireless Home Phone to the bill date. See partial charges for more information.
  • Under the Monthly charges section, you’ll see the monthly service fee for your Wireless Home Phone plan.
  • All Wireless Home Phone plans include Canada-wide calling. If you add a Long Distance add-on, you may see a monthly charge for your add-on under Other charges and credits.
  • If you bought the Wireless Home Phone device in full, we charge a one-time fee to cover the cost of the device.
  • There is no one-time Connection Fee, but you’ll still see monthly provincial 9-1-1 fees.

If you cancel your term Wireless Home Phone service and you received a $0 Wireless Home Phone device at activation, we charge an Early Cancellation Fee as set out in your service agreement.

For more information on fees, see our shop page.