If you are a Shaw customer, you’ll need to visit the Shaw website for support with your Rogers together with Shaw bill.
First Bill Charges
Applicable to customers who’ve activated their services or upgraded their devices (phones, smartphones, tablets, Wireless Home Phone and Rocket sticks).
Why are there partial charges for two different date ranges?
Since Rogers bills one month in advance, there may be partial charges on your first bill for the time between the start date of services (your service activation date) and the billing date. As a result, there will be charges for two different date ranges: one from the service activation date to the billing date, and another one for your next full billing cycle.
Here’s an example:
If the billing cycle end-date is July 5th, your monthly charge ($110.00 for a Rogers Infinite Premium plan) would include services for July 6th to August 5th.
Since new services were added on June 14th, you will also see one-time charges on your bill. For example, you will be charged for services from June 14th to June 30th (17 days at $110 ÷ 30 x 17 = $62.33333) and July 1st to July 5th (5 days at $110 ÷ 31 x 5 = $17.741). That is a total prorated charge of $80.08
These are known as partial charges. You will find them in the One-time charges and credits section of your bill.
What should I expect after changing my existing wireless plan?
If you change your wireless plan during your billing cycle, there will be partial charges for your new plan since Rogers bills one month in advance. Here’s a breakdown of the charges and credits:
- Under the One-time charges and credits bill section, there will be partial charges for your new wireless plan that covers the time between the activation date of your services and the billing date.
- There will also be a credit labelled Cancelled to show that your old wireless plan has been cancelled.
- Under the Monthly charges section, there will be the monthly service fees for your new wireless plan.
Why is there a Setup Service Fee charge on my bill?
Rogers charges a one-time Setup Service Fee to set up your device and related services. The Setup Service Fee appears on your bill if you’ve activated a new phone line or upgraded your phone. It’s charged for each line, so if you’ve added multiple lines under the same account, there will be a separate Setup Service Fee for each line that has been activated or upgraded.
You’ll also be charged a Setup Service Fee if you’ve added a tablet or smartwatch plan to your account.
Want to avoid paying the Setup Service Fee? By signing in to MyRogers and setting up your new phone or line on your own, we waive this $XX fee. Plus, you don’t need to wait for one of our Specialists to make these account changes for you. Available 24/7, MyRogers saves you time and money too!
Roam Like Home and travel
Travelling? Get information about wireless charges when using your device while outside of Canada.
How do Roam Like Home charges work for wireless phones and tablets?
If you travel outside of Canada, Roam Like HomeTM lets you use your phone in 185+ destinations for a low daily fee, meaning charges are simplified while you’re travelling abroad in a Roam Like Home destination:
- If you’re on an eligible monthly plan* and use Roam Like Home while travelling abroad, there will be a Roam Like Home charge under the One-time charges and credits section for each day you’ve used the service. The country that you’ve travelled to will also be displayed.
- If you have more than one device under your wireless plan and you use one or more of these devices abroad, be aware that the daily Roam Like Home charge applies to each device used in a Roam Like Home destination, which is why you can have Roam Like Home charges under multiple lines.
If you’re not on an eligible plan and you use your phone while travelling abroad, you will be charged pay-per-use rates. For more information on roaming, check out our Roam Like Home and roaming support page.
*Excludes prepaid accounts, most enterprise plans, as well as monthly plans that include roaming services.
Why are there pay-per-use rates on my bill while I’m enrolled in Roam Like Home?
Even if your plan is eligible for Roam Like Home™, you can still be charged pay-per-use rates in these cases:
- You’ve visited an ineligible Roam Like Home destination.
- You’ve exceeded the allotted usage amounts (talk, text and data) in your monthly wireless plan while visiting a Roam Like Home country. You’ll be charged the overage rate applicable to your plan.
Check out our Roam Like Home page for more information.
Learn about charges related to data usage, long-distance calling, and text messages (SMS).
What is the data overage charge?
If you’re on a wireless plan that doesn’t offer unlimited data and go over the data limit within your billing cycle, there will be a Total Charge for Data Overage under Usage Summary to cover each GB over your set limit.
Check out our tips to manage your wireless data usage and learn how to avoid data overage charges.
Constantly going over your wireless data limit? Consider switching to a Rogers InfiniteTM plan or getting a monthly data add-on. Check out our Data top-up FAQ for more information.
How am I charged if I buy a data top-up?
After you buy a monthly data add-on you’ll have a Data Top-Up charge under the Monthly charges section of your next bill, along with the amount of additional data you’ve added in Gigabytes (GB) or Megabytes (MB).
To confirm the exact amount of the monthly data add-on that you’ve used, search for Data Top-Up under Usage Summary.
What to learn more about monthly data add-ons? Check out our Monthly Data Add-on FAQ page.
How do long-distance charges work?
You'll incur long-distance charges in the following cases:
Domestic Long Distance (Calls within Canada):
Receiving a call while outside of your local calling area is considered long distance.
All calls that you receive on your wireless device while you are physically within your local calling area are considered local.
Calling another Canadian number outside of your local calling area (domestic long-distance).
International Long Distance (Calls outside of Canada):
Calling someone outside of Canada (international long-distance).
If you receive a long-distance call while within your local calling area, you won't be charged for long distance
If you receive a long-distance call while outside your local calling area, it is considered long distance
If your plan includes Canada-Wide minutes, then you’ll be able to call any other Canadian number & receive a call from anywhere in Canada using your minutes without incurring any long-distance charges.
Long-distance charges can be found in the Usage summary section of your bill. If your wireless plan has Unlimited Canada-Wide Minutes, you won't be charged for making or receiving calls while in Canada (you won't be charged for domestic long-distance calling).
Want more information on long-distance charges? Check out our long-distance FAQ page.
Also check out our Long-distance Add-ons page for ways to get lower long-distance rates.
Why are my long-distance charges still high after buying an add-on?
After purchasing a Long Distance Add-on, keep in mind that not all countries have preferred rates. For the countries with preferred rates, those rates vary. For more information on Long Distance charges, visit the Long Distance Add-ons page, select Long Distance Rates by Country, and type in the country for which you’d like to consult long-distance rates.
How am I charged for SMS usage?
Most plans include unlimited texting, and picture/video messaging within Canada (received and sent messages). In the following cases, there will be extra charges for SMS/MMS usage in the Usage summary section:
- If you don’t have a messaging bundle plan for sent domestic or international messages, pay-per-use domestic/international rates will apply.
- If you’re on a wireless plan that isn’t eligible for Roam Like HomeTM, or you’re travelling to a destination that isn’t eligible for Roam Like Home, and you send messages while abroad, pay-per-use roaming rates will apply.
Follow these tips to reduce SMS/MMS usage charges:
Why are there charges in the Third-Party Charges section?
You can make third-party digital purchases (like games, videos, eBooks and apps) and have them billed directly to your Rogers wireless bill. It’s a convenient way to make digital purchases as you don’t have to provide credit card information to third-party services.
Third-party services that support Rogers billing include:
- Google Play Store
If you make a purchase from a third party and decide to bill your Rogers account, you’ll be able to view the total of these charges as Third-Party & Other Rogers Charges under the Usage summary section. For a detailed breakdown of the third-party charges, check out the Details of Third-Party & Other Rogers Charges table after the Wireless page. This wouldn’t happen automatically; you’d have to enable Rogers as the payment method. Alternatively, you can set up payments using a credit card.
What are the charges for adding Wireless Home Phone to my plan?
Rogers Wireless Home Phone allows you to make residential calls by connecting your home phone to the Rogers wireless network. Subscribing to Wireless Home Phone is like subscribing to a wireless plan. In terms of billing, here is what you should consider:
- When you get your first bill, keep in mind that Rogers bills you one month in advance. There will be partial charges from the date you’ve activated the Wireless Home Phone service to the billing date. Check out partial charges for more information.
- Under the Monthly Charges section, you’ll be able to view the monthly service fee for your Wireless Home Phone plan.
- All Wireless Home Phone plans include Canada-wide calling. If you add a long-distance add-on, you may have a monthly charge for your add-on under Monthly charges section.
- If you’ve bought the Wireless Home Phone device in full, Rogers charges a one-time fee to cover the cost of the device. There is no one-time Connection Fee, but you’ll still have monthly provincial 9-1-1 fees.
If you cancel your term Wireless Home Phone service and you’ve received a $0 Wireless Home Phone device at the time of activation, Rogers charges an Early Cancellation Fee as set out in your service agreement.
For more information on charges, check out our Wireless Home Phone page.