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How to Top Up Your Pay As You Go Account

Pay As You GoTM offers a great selection of plans and service add-ons that are perfect for talking, texting and accessing the Internet, all while giving you full control of your expenses without a term commitment.

Here's more information on topping up your account:

Topping up your balance

What is Auto Top-Up and how does it work?

Auto Top-Up is our no-worry automated payment service that allows you to top up your account automatically — whenever you need to.

  • Never worry about running out of airtime.
  • Never worry about refilling your account.
  • Your unused prepaid balance gets carried over to the next month.

For more information call us at 1-800-575-9090 or visit a store.

How it works

Use Auto Top-Up to automatically top up your account with a pre-selected amount in one of two ways:

Automatic Option

  • If you've registered for Auto Top-Up and have a Pay By The Month plan and/or a monthly add-on, Auto Top-Up will automatically charge your credit card on your monthly due date.

Low Balance Option

  • Your Pay As You Go account will be automatically topped up with a pre-selected amount whenever your account balance a) falls below $1 or b) is about to expire; Perfect for customers on Pay by the Minute and Pay by the Day plans!

Good to know: As an added bonus for using Auto Top-Up to pay your monthly fee(s), your unused prepaid balance will be carried over to the next month.

Note: Before you can take advantage of Auto Top-Up, you'll first need to register a credit card to your Pay As You Go account.

How do I sign up for Auto Top-Up with my phone?

It's easy to sign up for Auto Top-Up with our automated phone system. Here's how:

  1. Dial *611 from your phone or call 1 800 575-9090.
  2. Press 3 for Account Changes.
  3. Press 4 for Personal Account Settings.
  4. Press 2 for Manage Credit Card Info (If no credit card is on file, you will be prompted to add one).
  5. Press 3 for the Automatic Monthly Top-Up Option or press 4 for the Automatic Low Balance Option.

How do I make a one-time top-up with my phone?

There are a couple of ways to make a one-time top up from your prepaid phone:

  • Top up via the automated phone system
  • Top up using your phone with a Pay As You Go voucher
  • Top up by dialling star code shortcuts

*Register a credit card to your Pay As You Go account to top up by these methods.

Top up via the automated phone system

  1. Dial *611 from your phone or call 1 800 575-9090.
  2. Press 1 for Top-Up.
  3. Press 1 to top up by voucher or press 2 to top up by credit card (Debit top-up not available).

Top up by dialling star code shortcuts from your prepaid phone:

Dial the star code for your top-up method:

  • *868 – Using a voucher
  • *110 – Top up $10 with a credit card
  • *120 – Top up $20 with a credit card
  • *130 – Top up $30 with a credit card
  • *100 – Top up $100 with a credit card
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