eSIM FAQs

What is an eSIM?

An eSIM is a digital SIM that lets you activate a mobile plan without having to use a physical SIM card. If your device supports Dual SIM, you can use an eSIM is to allow two lines or more on it. Learn more about Dual SIM.  

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What is an eSIM voucher?

An eSIM voucher is a printed paper that you can use to activate an eSIM on your device. You’ll need to scan the QR code on the front of the voucher to start your activation.

eSIM Voucher- Front and Back

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How do I check if my device is eSIM compatible?

Enter *#06# on your keypad to see a list of your device information. If you see EID in the list, then your device is eSIM compatible.

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How do I get an eSIM?

You can request an eSIM if you are on a Rogers mobile plan and have an eSIM compatible device.  

Here’s how: 

New line and existing line (switching to an eSIM) 

Visit a Rogers store or give us a call to get an eSIM voucher.  

When you activate a new line or switch your existing line over the phone, we’ll mail you an eSIM voucher. If you do so at a Rogers store, we’ll give you a printed copy of your voucher. 

 

Hardware Upgrade 

Visit a Rogers store to upgrade to an eSIM compatible device and get a printed copy of your eSIM voucher.

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How do I activate an eSIM on my device?

Once you receive your voucher (either by mail or printed copy), use the steps below to activate your eSIM: 

Apple 

iPhone XR, XS, XS Max, SE (Gen 2) and onwards 

  1. Go to  Settings, then select Cellular. 

  1. Select  Add eSIM. 

  1. Scan the QR code on the front of your eSIM voucher. If scanning does not work, enter the number on the back of your voucher. 

Samsung 

Samsung Galaxy S21 series onwards, Samsung Galaxy Note series onwards, Samsung Z Fold/Flip4 onwards, 

  1. Go to Settings, then select Connections. 

  1. Select  SIM card manager. 

  1. Select  Add eSIM. 

  1. Scan the QR code on the front of your eSIM voucher. If scanning does not work, enter the number on the back of your voucher. 

Google Pixel 

Google Pixel 3 onwards 

  1. Go to Settings, then select Network & Internet. 

  1. Select SIMs. 

  1. Select Download a SIM instead. 

  1. Select Next then follow the steps on your device. 

  1. Select Activate. 

  1. Scan the QR code on the front of your eSIM voucher. If scanning does not work, enter the number on the back of your voucher. 

If you switched your existing line to an eSIM, you will need to update the SIM card number on your MyRogers account. See Activate or Change SIM Card for steps on how to do this.

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What if I lose my eSIM activated device?

Use the steps below to report your lost or stolen eSIM activated device: 

  1. Sign in to your MyRogers account 

  1. Select the phone number of the lost device 

  1. Scroll to My Device 

  1. Select Lost or stolen device and follow the steps.

After completing the steps above, you can visit a Rogers store to explore your options for a new device and get an eSIM voucher.

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How do I switch from an eSIM back to a physical SIM?

Visit a Rogers store or call us to purchase a physical SIM card, then visit Activate or Change SIM Card for steps on setting up your new SIM.

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