Bill Reprint Fee

We charge a Bill Reprint Fee when you subscribe to online billing and request a paper bill to be mailed to you. This fee is charged for each paper bill you request.

Did you know MyRogers allows you to avoid this charge by downloading a PDF version of the bill? The PDF version contains the same information as a paper copy, along with additional usage information you won't get on a paper copy. See our online & paper billing FAQs.

Returned Cheque

If you paid your bill by sending us a cheque, but the bill payment did not go through, you’ll see a one-time Returned Cheque charge. Reasons for this include non-sufficient funds in your banking account.

Need a refresher on making payments? Learn how to make a payment or update your update your payment method so that you can avoid these fees in the future.

Device Savings Recovery Fee

If you received a device subsidy (indicated on the bill as an Economic Inducement Credit) for subscribing to a wireless voice or data plan, but you cancel your account before the end of your term contract, we charge a Device Savings Recovery Fee to cover the device subsidy that you received when you activated the plan.

Note: If you subscribe to a plan that has both voice and data, you’ll see two charges to cover the device subsidy: Device Savings Recovery Fee and Additional Device Savings Recovery Fee.

For example: Let’s say you received a subsidy of $500 when you first activated your wireless service on a 2-year term contact. If you cancel your service one year after activation, you’ll have to pay off the subsidy for the 12 months remaining in your contact. As a result, you’ll see a Device Savings Recovery Fee of $250 ($500 ÷ 24 months x 12 months).

myBuddies Number Change

If you’re a MY5 or MY10 plan, this fee appears when you’ve changed your Buddy List by contacting us.

Did you know you can avoid this fee by changing your Buddy List on MyRogers? Follow these steps:

  1. Sign in to MyRogers.
  2. Click MY5 or MY10 to see current your MY5/MY10 numbers.
  3. Click Modify and enter the number you want to add.
  4. Click Submit.

Provincial 9-1-1 Fee

Provincial governments require Rogers charge a monthly 9-1-1 Fee that covers the cost of providing 9-1-1 emergency service. This fee is charged monthly and is separate from your monthly service fee. All emergency calls placed to 9-1-1 from your Rogers wireless phone will continue to be at no additional charge. You are only charged this fee if your services are in the following provinces (fees vary by province):

  • New Brunswick
  • Nova Scotia
  • PEI
  • Saskatchewan
  • Quebec
  • Alberta
  • Newfoundland and Labrador

For a more information, see our 911 Information page.

Suspension Fee

You’ll see a Suspension Fee when your wireless service is suspended for not paying a bill. Suspension fee is not applicable to Quebec residents.

Rogers Device Protection fee

Rogers provides Device Protection that allows you to enjoy your device worry free, knowing it’s protected from loss*, theft*, damage, and malfunction. You can only add Device Protection within 15 days of activating your wireless plan, purchasing a new Rogers phone, or upgrading your phone. See our Device Protection FAQs for more information.

If you enrolled in this service, you’ll see a monthly charge for Rogers Device Protection applied to each phone line that has device protection. If you have multiple lines in your account, the fee only appears for the lines that you added device protection to.

*Lost/stolen coverage not available in Saskatchewan, Québec and Newfoundland.

SIM Fee

If you ordered a new SIM card for your phone, you may see a SIM Fee on the bill to cover the cost of the SIM card.

Spotify fee

Rogers customers have the option to get the Spotify Premium add-on, allowing you to listen to over 30 million on-demand songs.

  • If you’re a Share Everything™ customer that received a free Spotify® Premium offer, you’ll still see a charge for Spotify, but don’t worry, we’ll also add a credit to cover the cost of Spotify Premium.
  • After the 6-month period, we charge a monthly Spotify fee so that you can retain access to Spotify Premium. You can cancel Spotify Premium by signing in to MyRogers.
  • If you’re not a Share Everything customer, you may see a Spotify fee if you’ve added Spotify Premium to your plan. You can cancel Spotify Premium by signing in to MyRogers.

Learn more about activating and using Spotify

To add or remove Spotify to your account, sign in to MyRogers.

Telephone Number Change

If you request a change to your wireless phone number, you’ll see a one-time Telephone Number Change fee to cover the cost.

Unlock Device Fee

If you had your phone unlocked by Rogers, you’ll see a one-time, Unlock Device Fee under the Other changes and credits section of the bill.

Want to learn about unlocking your phone? See our Unlock Phone support article for more information.

Connection fee

We charge a one-time Connection Fee to activate your phone or tablet on the Rogers network.

The Connection Fee only appears on the bill if you activated a new line or upgraded your device. It’s charged for each line, so if you have multiple lines under the same account, you’ll see a separate Connection Fee for each line that has been activated or upgraded.

If you added a tablet to a Share Everything or Flex Rate plan, you will be charged a Connection Fee.

Financing: Monthly Payment

Easy Pay is a payment plan that allows you to get a Rogers tablet or mobile internet device for as low as $0 through a 24-month financing period. The cost of your tablet or mobile internet device will be charged on the bill as equal payments over a 24-month period. To determine your monthly Easy Pay charge, simply take the amount that was financed on the tablet (not including taxes) and divide it by 24. Here’s a summary of the billing impacts:

  • Your Easy Pay monthly payment appears as Financing: Monthly Payment under the Additional charges & credits sections of the bill.
  • Easy Pay monthly payments do not include taxes, so you’ll be charged taxes for the full tablet cost on your first bill after entering into an Easy Pay device financing agreement. Taxes appear after the Total before taxes line.
  • You’ll also see a monthly service fee to add the tablet to your wireless plan under the Monthly Charges section.

Note: If you cancel your tablet plan while still having an outstanding Easy Pay balance, there will be a charge for the remaining balance. You can find your remaining balance in the right margin of your wireless bill.

Want to stop monthly Easy Pay charges? You can pay off the remaining cost of your device at any time. For more information, see our Easy Pay FAQs.

Door Lock Installation fee

This fee covers the cost of sending a Rogers technician to your home to install a Smart Home Monitoring door lock (e.g., Yale YRD220 door lock). This is a premium installation charge that’s separate from the technician installation fee.

You won’t see this fee if you installed the door lock yourself.

Equipment Removal fee

When moving your Smart Home Monitoring equipment to a new location, you can request to have a Rogers technician remove the equipment from the existing location. You won’t see this fee if you decided to remove the equipment yourself while moving your services.

Note: Once you move equipment to the new location, you still have pay the technician installation fee to have Smart Home Monitoring equipment installed.

Equipment Return Fee

After cancelling your services, you must return any home monitoring touchpads that were included in your hardware kit. The one-time Equipment Return Fee covers the cost for Rogers to send a technician to your home and safely disarm your home monitoring system and retrieve any touchpads.

Make sure you book an appointment to have rented equipment returned as soon as possible to avoid additional fees.

Early Cancellation Fee

If you received a hardware subsidy for your Home Monitoring hardware kit but you cancel your account before the end of your term contract, we charge an Early Cancellation Fee to pay off the hardware subsidy that you received when you activated the plan.

This fee depends on the amount of the hardware subsidy and the number of months remaining in your term contract.

For example:

Let’s say you received a hardware subsidy of $100 when you activated your Home Monitoring service on a 2-year term contact. If you decide to cancel your service one year after activation, you’ll have to pay off the hardware subsidy for the 12 months remaining in your contact. As a result, you’ll see a Device Savings Recovery Fee of $50 ($100 ÷ 24 months x 12 months).

False Alarm Fee

If you activated a Home Monitoring alarm by mistake or for a non-emergency, your local emergency services (fire, police, or ambulance) charge a False Alarm Fee to cover the cost of their services being mobilized for a non-emergency. This fee depends on your municipality. Contact your local municipality to learn more about this fee.

Need help avoiding the False Alarm Fee? If you triggered a false alarm, make sure you report it right away. If emergency services are already mobilized by the time you report it, you will still be charged the fee.

For more tips on how to avoid false alarms, see the Home Monitoring Quick Start Guide.

Police Permit Fee

Many of our home monitoring plans include a 24x7 Central Monitoring service that immediately notifies authorities in the case of an emergency.

If 24x7 Central Monitoring is part of your Home Monitoring package, you’ll see a Police Permit Fee to cover the cost for local municipal emergency services to provide this service. For a list of cities that charge this fee, see the list of municipal permits.

Thermostat Installation fee

This fee covers the cost of sending a Rogers technician to your home for installing a Smart Home Monitoring door thermostat. It’s separate from the technician installation fee. You won’t see this fee if you installed the thermostat yourself or had another professional to install it.

Wire Concealment fee

When you have Rogers install your Smart Home Monitoring services, you can have the technician conceal your wires. This fee is separate from the technician installation fee.

Note: The technician installation fee includes wall mounting of Smart Home Monitoring devices without wire concealment.

Technician Install fee

If you installed internet and/or TV services yourself, you should not see a Technician Install Fee on the bill.

However, if a Rogers technician installed your services, then a Technician Install Fee will be included on your first bill. During installation, the Rogers technician will ensure everything is working well, identify equipment issues, and provide a demo of your subscribed services.

If you subscribe to multiple services at once as a bundle (TV, internet, and/or home phone), you’ll only be charged one installation fee on your first bill to cover all services. You won’t see this fee on your next bill.

Service Activation fee

On your first bill, the one-time Service Activation Fee covers the cost of provisioning your internet service (i.e., all back-end services to get your internet service up and running). You can find this in the Other charges and credits section of your bill.

Modem Rental fee

To provide you with the latest technology, most internet packages include a modem rental. If you subscribe to internet service, you pay a rental fee for the Wi-Fi modem that’s included in your package.

Note: In some cases, the rental fee is part of your monthly service fee. If this isn’t the case, you’ll see a separate charge for Modem Rental Fee. If you used a compatible modem instead of renting one, you won’t be charged a rental fee.

To replace a lost/stolen/damaged modem, you’ll be charged a one-time equipment fee to cover the cost of a new modem. Looking for charges related to Rocket hubs and mobile internet plans? Switch to the wireless charges section.

Early Cancellation fee (Internet)

If you subscribe to internet service as a bundle without a term contract and cancel your service, you won’t be charged an early cancellation fee, but bundle savings will be removed, causing your monthly bill to increase.

If you subscribe to internet service on a term contact and cancel your services before the end of your term, we charge an Early Cancellation Fee as set out in your service agreement. This fee depends on the length of your term and the number of months remaining in your term contract.

Note: After cancelling your services, please return any rented equipment (e.g., internet modems) as soon as possible or you could face additional fees for unreturned equipment. Don’t know what to return? See our Returning Internet Equipment article.

Still not sure of the bill impacts of cancelling your services? Live chat us before cancelling.

Early Cancellation fee (TV)

If you subscribe to TV service as a bundle without a term contract and cancel your TV service, you won’t be charged an early cancellation fee, but bundle savings will be removed, causing your monthly bill to increase.

If you subscribe to TV services on a term contact and you cancel before the end of your term, we charge an Early Cancellation Fee as set out in your service agreement. This fee depends on the length of your term and the number of months remaining in your term contract.

Note: After cancelling your services, please return any rented equipment (e.g., TV boxes) as soon as possible or you could face additional fees for unreturned equipment. Don’t know what to return? See our Returning TV Equipment article.

Still not sure of the bill impacts of cancelling your services? Live chat us before cancelling.

Early Cancellation fee (Home Phone)

If you subscribe to home phone service as part of a bundle without a term contract and cancel your home phone service, you won’t be charged an early cancellation fee, but bundle savings will be removed, causing your monthly bill to increase.

If you subscribe to home phone services on a term contact and you cancel before the end of your term, we charge an Early Cancellation Fee as set out in your service agreement. This fee depends on the length of your term and the number of months remaining in your term contract.

Note: After cancelling your services, please return any home phone equipment as soon as possible or you could face additional fees for unreturned equipment. Don’t know what to return? See our Returning Home Phone Equipment article.

Still not sure of the bill impacts of cancelling your services? Live chat us before cancelling.

Digital Services fee

Rogers provides many exclusive services for TV customers, including specialty channels, interactive programming guides, access to on-demand and pay per view content, and much more. In order to keep these services running and provide you with more value, we charge a monthly Digital Services Fee.

Note: For most packages, the Digital Services Fee is included in your monthly service fee under the Monthly charges section.

9-1-1 Emergency Access fee

We charge a monthly 9-1-1 Emergency Access Fee to cover the cost of providing 9-1-1 emergency services. This fee is separate from your monthly service fee. You are only charged this fee if your services are in the following provinces (fees vary by province):

  • Ontario
  • New Brunswick
  • Newfoundland and Labrador

Message Relay (TTY) fee

We charge a monthly Message Relay (TTY) fee to cover the costs of providing accessible phone services to people with hearing or speech impairments. This fee is separate from your monthly service fee for your Home Phone service.

For more information on Message Replay and other services, see our Accessibility Services page.

Cable Balance Transfer fee

If you’re a TV and/or internet customer and recently added home phone to your plan, the one-time Cable Balance Transfer charge on your bill covers your TV/internet monthly service fees as follows:

  • If there was no change in the billing cycle after you added home phone, you won’t get a bill for the following month so the Cable Balance Transfer amount on your bill covers the TV/internet charges for that month.
  • If there was a change in the billing cycle after you added home phone, the Cable Balance Transfer amount on your bill covers the TV/internet charges that were due when you added home phone. If you’re on pre-authorized payments or you don’t have an outstanding internet/TV balance at the time you added home phone, you may see a Cable Balance Transfer amount of $0.

Also, since you are adding a new service, you will see partial charges for home phone. See the partial charges section for more information.

Note: By adding home phone to your plan, you’ll get a new account number on your new bill. If you use online banking or pre-authorized payments, please update your payment information with the new account number. For a recap on ways to pay us, have a look at our payment method FAQs.

Still having trouble understanding your bill or setting up a payment method? Live chat with us.

Suspension Fee

Suspension Fee: you’ll see a Suspension Fee when your internet service is suspended for not paying a bill.

Account Processing Fee: You will see an Account Processing Fee if your account is unpaid and is pending nonpay disconnection.

  • Customers charged for Suspension Fee will not be charged an Account Processing Fee
  • Suspension Fee and Account Processing Fee are not applicable to residents of Quebec