How to Activate & Top Up Your Pay As You Go Account

To activate the Pay As You Go service, you need:

• A compatible wireless phone.
• A Rogers SIM card.
• A Pay As You Go voucher, credit card or debit card.

You can pick up a SIM card at any Rogers store or contact us at 1-800-575-9090. Pay As You Go vouchers are available at Rogers stores and thousands of retailers across the country. 

Call us at 1-800-575-9090 or visit a store.

Note: Once you've activated your Pay As You Go account, make sure to add to (top up) your balance so that you can start using your phone.

Yes, as long as your wireless phone is unlocked and compatible with the Rogers network. Visit our Network Coverage page to see the coverage in your community and across Canada on our national coverage map.

Auto Top-Up is our no-worry automated payment service that allows you to top up your account automatically — whenever you need to.

• Never worry about running out of airtime.
• Never worry about refilling your account.
• Your unused prepaid balance gets carried over to the next month.

For more information call us at 1-800-575-9090 or visit a store.

How it works

Use Auto Top-Up to automatically top up your account with a pre-selected amount in one of two ways:

Automatic Option

• If you've registered for Auto Top-Up and have a Pay By The Month plan and/or a monthly add-on, Auto Top-Up will automatically charge your credit card on your monthly due date.

Low Balance Option

• Your Pay As You Go account will be automatically topped up with a pre-selected amount whenever your account balance a) falls below $1 or b) is about to expire; Perfect for customers on Pay by the Minute and Pay by the Day plans!

Good to know: As an added bonus for using Auto Top-Up to pay your monthly fee(s), your unused prepaid balance will be carried over to the next month.

Note: Before you can take advantage of Auto Top-Up, you'll first need to register a credit card to your Pay As You Go account.

It's easy to sign up for Auto Top-Up with our automated phone system. Here's how:

1. Dial *611 from your phone or call 1 800 575-9090.
2. Press 3 for Account Changes.
3. Press 4 for Personal Account Settings.
4. Press 2 for Manage Credit Card Info (If no credit card is on file, you will be prompted to add one).
5. Press 3 for the Automatic Monthly Top-Up Option or press 4 for the Automatic Low Balance Option.

There are a couple of ways to make a one-time top up from your prepaid phone:

• Top up via the automated phone system
• Top up using your phone with a Pay As You Go voucher
• Top up by dialling star code shortcuts

*Register a credit card to your Pay As You Go account to top up by these methods.

Top up via the automated phone system

1. Dial *611 from your phone or call 1 800 575-9090.
2. Press 1 for Top-Up.
3. Press 1 to top up by voucher or press 2 to top up by credit card (Debit top-up not available).

Top up using your phone with a Pay As You Go voucher

1. From your phone, dial *114* followed by the 14 digit voucher number and the pound sign (#), e.g.: *114*12345678901234#
2. Press Send (or, alternately, tap your smartphone's phone icon).

   Important: Key in all characters at once with no commas or spaces before pressing Send (or tapping your smartphone's phone icon).

Pay As You Go vouchers are available at any Rogers store and thousands of retailers across the country. Visit our Pay As You Go vouchers page for more information.

Top up by dialling star code shortcuts from your prepaid phone:

Dial the star code for your top-up method:

• *868 – Using a voucher
• *110 – Top up $10 with a credit card
• *120 – Top up $20 with a credit card
• *130 – Top up $30 with a credit card
• *100 – Top up $100 with a credit card

Pay As You Go Balance and Billing FAQs >